Burnley Savings and Loans MOTOR FINANCE COMPLAINTS
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Burnley Savings and Loans MOTOR FINANCE COMPLAINTS
Effective from: 8th December 2025
UPDATE ON DISCRETIONARY COMMISSION ARRANGEMENT COMPLAINTS
The Financial Conduct Authority (FCA) has extended its temporary pause on the requirement for firms to issue final responses to complaints about Discretionary Commission Arrangements (DCAs) linked to motor finance.
The pause has now been extended until 31 May 2026.
What this means for you
• If you have sent us a complaint about a discretionary commission arrangement:
• We will still acknowledge your complaint and begin reviewing it, as required under the FCA’s Dispute Resolution (DISP) rules.
• Your complaint will remain open and under investigation during the pause.
• We are not allowed to issue our final response until the pause ends on 31 May 2026.
• The normal eight-week response deadline in DISP 1.6.2R does not apply to these types of complaints while the pause is in place.
Your rights
• You still have the right to take your complaint to the Financial Ombudsman Service (FOS).
• The FCA has confirmed that customers will not lose out because of the pause, and the usual timescales for going to the Ombudsman will be adjusted.
• Once the pause ends and you receive our final response, you will have the standard six months (under DISP 1.5.4R) to decide whether to refer your complaint to the FOS.
To find out more information about the FCA motor commission review please visit their website at www.fca.org.uk
Our Story
I sent an email asking for help to release me from being a mortgage prisoner. I didn't expect a response but to my surprise I was contacted by a Mortgage Avisor called James Adamson. James turned out to be my Knight in shining armour. He secured a Mortgage for me with Principality Building Society which has now completed and I am released from an interest only Mortgage. How I wish I had contacted the Bank of Dave sooner.
Margaret Ward










